The client is a Grade II hospital designated by Beijing Municipal Medical insurance, which includes internal medicine, surgical medicine, gynecology, pediatrics, Traditional Chinese medicine, oral medicine, ophthalmology, ENT, functional department, Chinese and Western pharmacy, nursing etc.; among which, Neurology Department is a key department. It cooperates with a number of well-known Grade III hospitals and has the advantages of two-way referral green channel and long-term expert outpatient. At the same time, the hospital employs a number of well-known experts in Beijing, ward rounds, with strong technical strength.

In order to meet patients\' demand, the hospital begun to carry out UCC transformation for subordinate health service stations. The client wants to find a method to improve service quality of community health service stations. In order to help patients to enjoy high-quality and convenient diagnosis and treatment services, keep patients in community, achieve two-way referral and graded diagnosis and treatment reform.

This survey evaluated patients\' demand and satisfaction with three types of service stations: newly built service stations, renovated service stations and old service stations. Interview patients and accompanying family members, get real feedback on user experience of service station. According to its characteristics, the analysis dimension is subdivided as follows: medical environment, service content and medical experience.

1.Through study of patient satisfaction, clarify service standard and find method to improve service quality of community health service stations; 2. Comprehensive positioning of each health service station in geography, architecture, configuration and other aspects, provide a feasible method for client\'s follow-up service station rectification project, finds out key of current service station, and define next transformation target